**Job Opportunity – Customer Support Associate (Non-Voice Process) at International BPO**
Are you looking for an opportunity to build your career in customer service within the International BPO sector? Join us as a **Customer Support Associate** in a Non-Voice Process, where you’ll have the chance to showcase and develop your communication and typing skills. This role is ideal for individuals who are passionate about customer support, possess excellent communication skills, and can handle customer inquiries through a non-voice platform effectively.
### **Job Role: Customer Support Associate (Non-Voice Process)**
As a **Customer Support Associate** in the Non-Voice Process, your primary responsibility will be to provide high-quality service and support to customers by addressing their queries, resolving issues, and ensuring a smooth customer experience. The role demands good typing accuracy, attention to detail, and a problem-solving mindset to provide solutions that align with the company’s standards and customer expectations.
#### **Key Responsibilities**:
- Handle customer queries efficiently and effectively through non-voice channels, such as chat or email.
- Respond to customer inquiries, troubleshoot problems, and provide accurate information and solutions.
- Maintain professionalism in communication, keeping interactions friendly and customer-focused.
- Document each interaction accurately, noting down details of customer issues and solutions provided for future reference.
- Work collaboratively with the team to ensure seamless customer experience and achieve team goals.
- Meet daily targets and maintain performance metrics as required by the management.
### **Requirements for the Role**
#### **Educational Qualification**:
- A **Bachelor’s Degree** is mandatory for this role.
- **B.E. / B.Tech graduates** are not eligible to apply.
#### **Skills Required**:
- **Strong Communication Skills**: You should be able to understand and convey information clearly and effectively, adapting to different types of customer needs.
- **Typing Skills**: Proficiency in typing with a good speed and accuracy is essential, as this role involves extensive use of written communication.
- **Problem-Solving Skills**: Ability to think quickly and provide customer-oriented solutions to issues in a timely manner.
- **Attention to Detail**: Precision in documenting customer interactions and following guidelines is crucial to maintain quality and compliance.
### **Walk-in Interview Details**
#### **Location**:
- **Navallur, Chennai**
#### **Walk-In Schedule**:
- **Days**: Monday to Friday
- **Timings**: 10:30 AM to 1:00 PM
This is a walk-in interview, so interested candidates are encouraged to arrive promptly within the scheduled times. The interview process will be conducted on a first-come, first-served basis, so ensure that you bring all necessary documents, including a resume, identity proof, and educational certificates.
#### **Contact Information**:
- **Contact Person**: Aiswarya M, HR
- **Contact Number**: 8072289336
- **Email Address**: [aiswarya.mmm@firstsource.com](mailto:aiswarya.mmm@firstsource.com)
Feel free to reach out to Aiswarya for any additional questions or clarifications regarding the job role or interview process.
### **Why Join Us?**
Our International BPO offers a vibrant, inclusive, and growth-oriented work environment where customer support professionals can develop their skills and advance their careers. As a Customer Support Associate, you’ll gain valuable experience in handling global customer queries, enhancing both your professional expertise and confidence. This is an excellent opportunity for fresh graduates and individuals eager to enter the BPO sector and excel in the field of customer service.
### **Important Note**
Please note that there are no hidden fees to apply for this position. This is a direct recruitment effort by the company, and no third-party intermediaries or consultants are involved in the process. If you encounter any issues with the contact details or if the job opportunity has been closed by the company, please check for other openings that might align with your profile.
#### **Additional Benefits**:
This role offers a structured schedule and exposure to a dynamic international working environment. Working with a supportive team and management, employees will be able to expand their skill set, contributing directly to career growth and opportunities within the customer support domain.
### **Final Thoughts**
Joining an International BPO as a **Customer Support Associate** in the Non-Voice Process can be a rewarding experience, both in terms of skill-building and career advancement. The company offers a stable and engaging environment for young graduates looking to start or progress their career in customer service. Don’t miss this opportunity to learn, grow, and make a difference in the lives of customers worldwide.
We wish you the best in your application process and look forward to welcoming passionate, service-oriented professionals to our team.
