First Source Chennai Hiring Freshers 2024 Passouts

**First Source Chennai Hiring 2024: Buyer Service Affiliate (CSA) Roles for Freshers**  

First Source, a global leader in business process management, is conducting a **walk-in drive** in Chennai from **March 11 to March 19, 2024**, to hire **100 freshers** for the role of **Buyer Service Affiliate (CSA)**. This opportunity is exclusively for **Arts, Science, and Diploma graduates** (2022–2024 pass-outs) seeking to launch their careers in customer service. With a **“Best in Industry” salary**, night shift allowances, and cab facilities, this role is designed for individuals ready to thrive in a dynamic, office-based environment. Below is a detailed breakdown of the position, eligibility, and application process.  

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### **Role Overview: Buyer Service Affiliate (CSA)**  

As a Customer Support Associate, you will:  

1. **Client Interaction**: Assist international customers via calls/chat, addressing inquiries related to products, services, or transactions.  

2. **Problem Resolution**: Resolve complaints, process orders, and ensure customer satisfaction.  

3. **Compliance**: Adhere to scripts, protocols, and quality standards set by global clients.  

4. **Documentation**: Maintain accurate records of customer interactions in CRM systems.  

**Key Highlights**:  

- **Salary**: Competitive pay with performance-linked incentives.  

- **Shifts**: Night shifts (cab service available within 30 km radius).  

- **Work Mode**: Work From Office (no remote options).  

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### **Eligibility Criteria**  

- **Education**: **Arts, Science, or Diploma graduates** (BA, BSc, BCom, BBA, or Diploma holders).  

  - ❌ **Exclusions**: PG, BE, B.Tech, or Engineering graduates are **not eligible**.  

- **Experience**: **Freshers only** (0–1 year).  

- **Skills**:  

  - Fluent English communication (verbal and written).  

  - Basic computer proficiency (MS Office, email etiquette).  

  - Customer-centric attitude and multitasking ability.  

- **Age**: Preferably between 18–25 years.  

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### **Walk-In Drive Details**  

**Dates**: March 11–19, 2024  

**Time**: 10:30 AM – 2:00 PM (report early to avoid crowds)  

**Venue**:  

First Source Office,  

Chennai (exact address shared upon call/email confirmation).  

**Contact**:  

- Aiswarya M: **8072289336**  

- Sam Jeshurin: **8825506927**  

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### **Responsibilities**  

1. **Customer Engagement**: Handle inbound/outbound calls for international clients in retail, banking, or e-commerce sectors.  

2. **Query Management**: Provide accurate information on billing, product features, or service policies.  

3. **Escalation Handling**: Redirect complex issues to senior teams while ensuring seamless customer experience.  

4. **Targets**: Meet daily call quality, attendance, and resolution metrics.  

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### **Why Join First Source?**  

1. **Lucrative Pay**: Earn a salary higher than industry standards for freshers, with added night shift allowances.  

2. **Career Growth**: Transition to roles like Team Lead, Quality Analyst, or Trainer with consistent performance.  

3. **Cab Facilities**: Safe commute provided for night shifts within a 30 km radius of Chennai.  

4. **Global Exposure**: Interact with customers from the US, UK, or Australia, enhancing cross-cultural communication skills.  

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### **How to Apply**  

1. **Walk-In Directly**: Visit the Chennai office between March 11–19, 2024, within the specified timings.  

2. **Documents to Carry**:  

   - Updated resume, educational certificates (10th, 12th, degree/diploma), and ID proof.  

   - Passport-sized photographs.  

3. **Interview Process**:  

   - **Round 1**: Communication assessment and basic aptitude test.  

   - **Round 2**: HR discussion to finalize job terms.  

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### **Preparation Tips**  

1. **Communication Practice**: Improve fluency in English through mock calls or language apps.  

2. **Research the Company**: Understand First Source’s clientele (e.g., telecom, finance sectors) to align your answers.  

3. **Dress Code**: Wear formal attire (shirt/trousers or business formal for women).  

4. **Logistics Planning**: Confirm cab routes or public transport options for punctuality.  

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### **Important Notes**  

- **Eligibility Compliance**: Engineering or PG candidates will be rejected. Double-check your qualifications before attending.  

- **Shift Readiness**: Night shifts are mandatory; ensure you can adapt to this schedule.  

- **Job Verification**: If contact numbers are unreachable, the drive may be closed. Confirm via alternate channels.  

First Source’s Buyer Service Affiliate role is a gateway for non-engineering graduates to enter the corporate world with a reputable employer. With its focus on employee welfare, competitive pay, and global client projects, this position offers stability and growth in Chennai’s thriving BPM sector. Freshers with strong communication skills and a customer-first mindset should seize this walk-in opportunity to secure a role that values their potential and rewards their dedication.